(02) 9416 1300 reception@arkvets.com.au     352 Pacific Highway, Lindfield, NSW 2070     Mon-Fri: 8am-7pm; Sat: 9am-4pm; Sun: 10am-1pm


In an Emergency

While we are open:

Take a deep breath, and bring your animal straight up to the hospital. No need for an appointment.

If we are closed:

In the event of an emergency outside our opening hours please contact our emergency hospital:

Northside Emergency Veterinary Service
Phone: (02) 9452 2933
Address: 335 Mona Vale Road, Terry Hills

  • Cool the area by applying cold running water, or apply a cool compress
  • Flush with cold water for a minimum of five minutes, or place a cool-pack on the area
  • Transport your pet to the vet
  • DO NOT place your fingers into your pet’s mouth.
  • DO NOT give any food or water to your pet while they are having a seizure
  • Clear the area around your pet, make the room as quiet and dark as possible
  • Wait until the convulsions have stopped before touching or moving your pet.
  • Transport your pet to the vet once the seizures have stopped
  • DO NOT attempt to remove the object
  • If it is a penetrating wound to the chest, restrict your pet’s movement, and try to cover the chest with a plastic wrap (such as glad wrap), without putting pressure on the object.
  • Try to control the bleeding, but without applying pressure to the object
  • Keep your pet warm
  • Transport your pet to a vet immediately
  • Apply pressure to the wound with your hands, or a piece of cloth for at least 3 minutes to control the bleeding
  • If the wound is a puncture wound from a fight, it is important to see a vet promptly, as your pet will require antibiotics starting within the first 6-12 hours
  • Try to place a dressing on the wound to stem any further bleeding before transportation, or if you are unable to get to a vet immediately
  • Transport your pet to a vet IMMEDIATELY
  • Try to see if there is an object causing the obstruction, if this is the case, try to gently remove it without getting bitten

 Warming your pet:

  • Warm your pet slowly.

  • Wrap your pet up in a jumper or thick blanket, and pad with a layer of bubble wrap to avoid heat loss.

  • Place a heat pack next to your pet. Make sure that it is not too hot, and check your pet’s temperature regularly to avoid over-heating

  • If your pet is wet, dry them quickly, as wet pets lose heat rapidly.

Cool your pet slowly:

  • Wet your pet with cold water by wetting a towel and drizzling water over your pet, concentrating on the head, stomach, neck, inner thighs, and paw pads.

  • For larger-sized pets, consistently applying water by hose may be an easier option.

  • DO NOT apply ice packs to your pet

If your pet is injured, it could be in pain and is also most likely scared and confused. You need to be careful to avoid getting hurt, bitten or scratched. Never assume that even the gentlest pet won’t lash out if injured. Pain and fear can make animals unpredictable or even dangerous.

  • Don’t attempt to hug an injured pet, and always keep your face away from its mouth. Although this may be your first impulse to comfort your pet, it might only scare the animal more or cause them pain.
  • Perform any examination slowly and gently. Stop if your animal becomes more agitated.
  • Call your veterinarian or an emergency veterinary clinic before you move your pet so they can be ready for you when you arrive.
  • If necessary and if your pet is not vomiting, place a muzzle on the pet to reduce the chances you’ll be bitten. Dogs may be muzzled with towels, stockings or gauze rolls.
  • Cats and other small animals may be wrapped in a towel to restrain them, but make sure your pet is not wrapped in the towel too tightly and its nose is uncovered so it can breathe.
  • NEVER muzzle your pet if it is vomiting.
  • If possible, try to stabilize injuries before moving an injured animal by splinting or bandaging them.

While transporting your injured pet, keep it confined in a small area to reduce the risk of additional injury. Pet carriers work well, or you can use a box or other container (but make sure your pet has enough air). For larger dogs, you can use a board, toboggan/sled, door, throw rug, blanket or something similar to act as a stretcher.

You should always keep your pet’s medical records in a safe, easily accessible place. Bring these with you when you take your dog for emergency treatment.

What is an emergency?
If your pet is showing any abnormal activity or behaviour, a visit to the vet is a good idea. If your pet is showing any of the following symptoms, call ahead, and bring them to The Ark as soon as possible.
Emergency symptoms:

  • Difficulty breathing, pale gums, blue or purple tongue, or raspy breath sounds
  • Swollen or bloated abdomen, with or without vomiting
  • Straining or unable to urinate or defecate.
  • Ingestion of toxin, including but not limited to: chocolate, rodenticides (mouse and rat bait), garden pest control products (snail baits), prescription, over the counter or illegal drugs, and household cleaners. PLEASE BRING THE CONTAINER WITH YOU!
  • Trauma such as being hit by a car, a fall from a height or blunt force, even if the animal is NOT showing any signs of pain.
  • Collapsing, or an inability to stand or walk
  • Loss of balance or consciousness, convulsions or seizure activity
  • Penetrating wound, such as bite wounds (dog or cat), gunshot or stab wounds.
  • Bleeding
  • Vomiting or diarrhoea with blood
  • Heatstroke: heavy panting, weakness on a warm day

Toxic foods and products
If your pet ingests any of the following products, or you suspect they may have had access to them, please treat it as an emergency situation. We would prefer you to be over-cautious when it comes to these foods.

  • Alcohol
  • Apples/Apricots/ Cherries/Peaches/Pears/Plums
  • Grapes and raisins
  • Avocado
  • Onions and foods containing onion powder
  • Cooked bones
  • Bread dough
  • Caffeine
  • Chocolate
  • Corn cobs
  • Dairy products
  • Food preparation items, such as aluminum foil, wrappers, paper plates.
  • Raw eggs
  • Liver in large quantities
  • Mouldy or spoilt foods
  • Nuts, especially macadamias
  • Garlic
  • Rich fatty foods
  • Salt and salty foods
  • Tobacco products